Using AV Technology for Improved Retail Experiences

A retail client using AV technology which delivers an improved retail experience for a store in Ontario.

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In today’s fast-paced retail environment, standing out from the competition is more critical than ever. Enter AV technology, a game-changer that’s transforming how Ontario retailers engage with customers and enhance their shopping experiences. Imagine walking into a store where calming music is playing the the background while vibrant digital displays guide you effortlessly to your desired products, interactive maps offer a seamless navigation experience, and those immersive soundscapes make shopping a delight. It isn’t just the future—it’s happening now, and Century AV is at the forefront of this retail revolution.

While many AV solution providers focus on the initial sale, leaving retailers to fend for themselves post-installation, Century AV takes a different approach. With a commitment to exceptional support and maintenance, Century AV ensures your AV systems not only function flawlessly but continue to evolve with your business needs. Join us as we delve into the myriad ways AV technology is reshaping the retail landscape in Ontario, offering practical insights and data-driven benefits that will make you rethink your current approach to customer engagement.

What is AV Technology in Retail?

Three women use an interactive map display to find the retail stores of their choice.

When you first think of audio-visual technology in retail, most people think of those interactive mall maps that shoppers can use to find the store they want. However, there’s a lot more than just mall maps in retail AV systems. Here are a few other ways that retail utilizes AV technology to deliver optimum experiences:

  • Store background music and public address systems
  • Digital displays, such as wall or product displays
  • Projected mood light and images or video
  • Sound masking systems for quiet stores like bookstores
  • Digital menu boards 
  • Interactive product-finding displays
  • Interactive product purchase displays

Enhancing Customer Engagement and Experience

A retail worker guides a patron to an interactive product display.

As you have likely figured out, there are countless ways one could use AV equipment in a retail setting to complement and enhance customer experience. The big three experience amplifiers are listed below.

Interactive Digital Displays

Interactive displays can help potential customers make appropriate decisions in the buying process. Displays like interactive maps, product selection tools, and other similar interactive digital elements enable potential clients to find stores, find appropriate products, and even order products without having to wait in line. 

As an example, McDonald’s has a robust implementation of this concept, enabling customers to order their meals on an interactive digital display without needing to wait in line or talk to restaurant staff. However, the benefits surpass simple order selection. Studies have shown that these interactive displays also help present valuable nutrition and menu information that was previously unavailable prior to ordering, making consumer decisions more capable of being data-driven. (1)

Digital Signage and Marketing Boards

We’ve all been to the mall and walked past stores that have nothing more than a poster or two in their front windows. Sure, some stores implement mannequins to display things like clothing, but if you really want to catch the eye of passers-by, try adding a digital display with a slideshow of changing images or even video.

Studies show that digital signage and displays positively affect customer experience. (2) Customers who are positively affected by digital signage have been shown to have improved approach behaviors. Similarly, digital signage can aid in gaining the attention of passers-by, enabling businesses to bring more potential clients into their stores.

Public Address Systems

Public address systems serve a few vital functions within the retail environment. Some of these critical functions are listed below.

  • Lost person announcements
  • Security or maintenance requests
  • Price checking and departmental customer service requests

These are some of the standard functions we are all familiar with, such as the classic “Clean-up in Aisle 4”. However, these same systems are also often used to create ambiance within the shopping environment.

Studies have shown that by playing unfamiliar music, the customer shopping experience typically lasts longer, on average. (3)

Further studies have shown that music can directly affect financial, behavioral, attitudinal, and affective factors in customer behavior. It was also found that familiarity and ‘liking’ the music played has a direct positive effect on patronage. (4)

Unlocking the Full Potential of AV Technology in Retail

Two young girls place an order using an interactive display board where they can select and even purchase their desired product.
Two preteen girls using modern self-service kiosk at shopping mall. Female friends touching screen for searching information or payment in store

Incorporating AV technology into your retail environment offers numerous benefits, from enhancing customer engagement with interactive displays to creating an inviting atmosphere with carefully curated soundscapes. By leveraging these technologies, retailers can provide a superior shopping experience that not only attracts customers but also encourages them to spend more time and money in-store.

Choosing the proper AV solutions is crucial. With the right provider, you can ensure that your systems are seamlessly integrated, professionally maintained, and continually optimized to meet your business’s evolving needs. The examples and data presented in this article highlight just how impactful AV technology can be when implemented thoughtfully and supported by a reliable partner like Century AV.

As you consider your next steps, think about the long-term value that comes from a well-executed AV strategy. Not only will you see immediate improvements in customer satisfaction and engagement, but you’ll also set your business up for sustained success in a competitive market.

Ready to Transform Your Retail Experience?

If you’re ready to elevate your retail environment and unlock the full potential of audio-visual technologies, Century AV is here to help. Our team of experts is dedicated to providing organizations like yours with exceptional customer support and building long-term relationships with our clients. From the initial consultation to ongoing maintenance, we’re committed to ensuring your AV systems are always performing at their best.

Contact Century AV today to schedule a consultation and discover how we can help transform your retail experience with cutting-edge AV technology. Let us show you why so many retailers in Ontario trust us to deliver reliable, high-quality solutions that drive results.

Article Sources

  1. Dennis, Charles, J. Joško Brakus, Suraksha Gupta, and Eleftherios Alamanos. 2014. “The Effect of Digital Signage on Shoppers’ Behavior: The Role of the Evoked Experience.” Journal of Business Research 67 (11): 2250–57. https://doi.org/10.1016/j.jbusres.2014.06.013.
  2. Han, Jihee, Hyeyoung Moon, Yoonha Oh, Ji Yun Chang, and Sunny Ham. 2020. “Impacts of Menu Information Quality and Nutrition Information Quality on Technology Acceptance Characteristics and Behaviors toward Fast Food Restaurants’ Kiosk.” Nutrition Research and Practice 14 (2): 167–67. https://doi.org/10.4162/nrp.2020.14.2.167.
  3. Yalch, Richard F, and Eric R Spangenberg. 2000. “The Effects of Music in a Retail Setting on Real and Perceived Shopping Times.” Journal of Business Research 49 (2): 139–47. https://doi.org/10.1016/s0148-2963(99)00003-x.
  4. Garlin, Francine V, and Katherine Owen. 2006. “Setting the Tone with the Tune: A Meta-Analytic Review of the Effects of Background Music in Retail Settings.” Journal of Business Research 59 (6): 755–64. https://doi.org/10.1016/j.jbusres.2006.01.013.

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